Terms and Conditions

Terms & Conditions

General
The Company reserves the right to alter these Online Store Terms from time to time.

The Online Store Terms are subject to Malaysian Law and the exclusive jurisdiction of the Malaysian courts. If any Online Store Terms shall be deemed unlawful, void or for any reason unenforceable then that Online Store Term shall be severable and shall not affect the validity and enforceability of the remaining Online Store Terms.

Acceptance of orders
We are only able to take orders through the online store for delivery to the countries listed on the checkout pages. If the country that you require delivery to is not visible then we will not be able to process your order.

We validate your order and credit or debit card details you submit to us before your order can be accepted. Once that has been done, we will confirm that your order has been received by sending an e-mail to the e-mail address you provide in your registration form. Our confirmation of your order brings into existence a legally binding agreement between us.

We accept all orders for products and services subject to availability and certain security checks.

We accept payment by most major credit or debit cards. Payment will be debited to your account before the dispatch of your purchase. All credit and charge card holders are subject to validation checks and authorisation by the card issuer. We will not be liable for any delays to your order this may cause. If the issuer of your payment card refuses to authorise payment to us or you fail our security checks, we will not be liable for any delay or non-delivery.

Availability of Products
If online store products become temporarily unavailable, we shall hold your order until we have the product back in stock and will then mail the product to you in the usual way. The Company has made every effort to ensure the availability of all products we published on the Website. However in the event that an individual product becomes permanently unavailable then we will seek to offer you a suitable alternative or give you a full refund (see "Returns Policy" below).

Delivery
Your order will normally be dispatched within 1-2 days of placing the order. Whilst we make every effort to deliver goods within such timescales, however, some delays are inevitable. We shall not be liable for any delay that you may suffer in this regard.

We are authorised to share your personal information with third parties who are used to fulfil your order or satisfy our obligations to you.

Cancellation/Returns Policy
We have the right to cancel any order you make for any product if you fail our validation or security checks. If payment has been taken you will receive a full refund and an e-mail confirmation confirming such refund to the e-mail address you provide in your registration form.

When returning products to us for refund or exchange, you must pay for the appropriate postage costs except for size exchange. A full refund is applicable or the exchange has been caused by an error on our part then we will refund the postage you have paid on receipt of the returned product. We offer size exchange service for free. We do not accept exchange/refund for causes such as : Unsatisfied of cutting and colors.

If you wish to exchange or return any product kindly email us at jancefedora@gmail.com

Please wrap products securely, fix the returns label safely to the parcel and attach appropriate postage. Should you have any queries regarding a return then please contact us through email. We want you to feel confident about shopping through the online store. If you have a problem, or are unhappy with your purchase, then we will put the matter right, please contact us.

Sale items and price reduction items are not returnable.